Return / Refunds

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 working days of the date you received the item, and we will issue a full refund for the price you paid for the item promptly, not later than 10 days after receipt. We offer this returns policy under The Consumer Protection (Distance Selling) Regulations 2000.

Faulty, incorrect or damaged goods
If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (but we ask that you allow us to nominate the carrier) and (at your option) replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances we will (at your option) exchange the goods or refund you the amount paid (including delivery charges) only. Please contact enquiries@hannants.com to arrange returns.

This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected, and we do not exclude any liability for death or personal injury arising from our negligence or for fraudulent misrepresentation.

Please follow the steps below to enable us to process your refund efficiently:

• Write to us giving the reason for the return. Please include your order number, if you do not have the original delivery note, please send us a note detailing the reason for return. This note should include your order number.

• In the case of a faulty product, please provide a full description of the fault in the space provided on the delivery slip.

• Wrap the item securely in its original packaging, or equivalent packaging, then send the package to:

Hannants LLP
Unit 2, Blaydon Industrial Estate
Chainbridge Road
Tyne & Wear
NE21 5AB

Once we have recieved it we will process the returned goods ASAP.

Thank You